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Customer Service

You may contact Carlson Orchard anytime by calling 800.286.3916

Carlson Orchards, Inc. Privacy Policy
We respect your privacy, and use TRUST to protect your personal information during your online purchase.  All information submitted by you to us is held in strict confidence, and will not be sold or shared with any other parties.  All of our customer information – not just sensitive information-is protected by physical security measures and managerial controls to safeguard and secure the information we collect.

If you request additional information or make an online purchase from us, we may in the future send you periodic e-mails about online specials and/or other events.  If you prefer to not receive e-mails from us that do not relate directly to your online order, please send us an e-mail and we will remove your name.

Carlson Orchards, Inc. Unconditional Guarantee
All products offered through our online store are 100% guaranteed.

If, for any reason, you or your gift recipients are not completely satisfied, please contact us immediately to request an appropriate replacement or a full refund-whichever you may prefer.  Please send us an e-mail or call us at (978) 456-3916.

Your satisfaction is our #1 priority.

Ordering & Shipping Information:
We ship only the finest apples, picked in our orchards during the peak of the harvest season.  Timing of harvest seasons vary due to unpredictable weather, which may delay or hasten fruit ripening.

Please note that the dates of Growing Season Chart listed on this site are approximate.

All Carlson Orchards, Inc. orders are shipped via UPS to the 48 contiguous states only.

Perishable apples sent to destinations locally in the Northeast are shipped UPS Ground.

Perishable apples sent to destinations outside the Northeast are shipped UPS 3 Day Ground Select.

All non-perishable items are sent UPS Ground unless otherwise requested.

Need help ordering? 
Just call us at (978) 456-3916 or e-mail us!

To ensure optimum quality, all apples are shipped from our orchard on Mondays and Tuesdays.  Gifts not containing fruit are shipped as soon as possible upon processing your order and are shipped UPS ground unless you select an alternative shipping method.

Please note the following rules regulating fruit shipments to the following states:
Arizona * California * New Mexico * Idaho * Utah * Washington * Oregon

These states require us to hold apples for 40 days in a specified environment prior to shipping. Attached to the outside of  each shipment is a certificate issued by the Massachusetts Department of Agriculture, affirming that these regulations have been met.

Please see the Growing Season Chart for specific dates of availability for shipments to these states.

For internet, telephone and fax orders, we accept Visa, MasterCard and American Express.  Your credit card will not be charged until your item is ready for shipment.

Tracking your order
All orders are shipped UPS and you will receive your tracking number via e-mail
when your order ships.

If you call our office, we will request specific information from you necessary to process your order.  Such information is likely to include your name, telephone number, billing address, e-mail address, the name and shipping address of the recipient, and financial information such as your credit card number, expiration date, order date and number.

If you are paying by personal check, the check must be received by Carlson Orchards, Inc. before the order is sent. 

We will not sell or give away any information concerning our customers.

Carlson Orchards, Inc. postal address is:

                Carlson Orchards, Inc.
                P. O. Box 359
                115 Oak Hill Road
                Harvard, MA   01451

Click here  to send us an e-mail or you may reach us by calling (978) 456-3916 or
faxing us at (978) 456-8760.

THANK YOU FOR DOING BUSINESS WITH US AT CARLSON ORCHARDS, INC.

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We love our orchards and know you will too.
We regret that we cannot allow animals into the orchard.
Please visit us soon and remember to eat fruit at least five times daily!

Bring Home the Good Life!

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For information about what crop is available and when, please visit our Growing Schedule.
 



 

Carlson Orchards | Harvard Massachusetts
115 Oak Hill Road, Harvard MA 01451
[P] 800.286.3916  [E] info@carlsonorchards.com

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All Rights Reserved 2011 Carlson Orchards, Inc.
Carlson Orchards, Inc. is an equal opportunity employer